Digital – Business Enablement Platform
Communications service providers (CSPs) are at the forefront of digital transformation, which involves the changes of business model, organization culture, IT landscape and network technologies, and these are all necessary elements to be considered to make sure the success of transformation. Besides, facing the enormous challenges brought by the digital age and 5G network era, there is a strong demand for finding new sources of revenue and efficient operation of 5G & Legacy networks.
ZSmart d-BEP solution is endeavoring to deliver a frictionless, hyper-eﬃcient & oﬀ-loaded intelligent service ecosystem, by providing automated, fast time to service architecture, cost-eﬃcient integration thanks to Alibaba & Whale Cloud technologies, oﬀering smart services like AI enhanced Big Data Analytics solutions, collaborating with diﬀerent business partners and industries as ecosystem partners with scalable, demand driven service catalogue, eventually to replace fragmented services in BOSS.
By doing so, CSP customers can beneﬁt from ZSmart d-BEP with ecosystem-centric business model, innovative-driven company culture, loosely-coupled capability centers and oﬀ-loaded cloud infrastructure to keep the transformation on the right track.
As the cornerstone of CSP business enablement, ZSmart d-BEP helps to realize the digital transformation in 3 dimensions:
Digital Inside, for better organization collaboration, higher operation eﬃciency and lower operation cost. Help CSP support new telecommunications and digital services more quickly and conveniently, to explore new sources of profit and growth points.
Digital Outside, with digital channel support, analytics-driven personalization and superior customer experience focus. Assist CSP in organizational digital transformation, provide experience paving for business transformation and customer digital experience expectation.
Digital Services, seeking to increase revenue, enrich digital portfolio, and foster rapid innovation. Improve network operation and maintenance efficiency, support various new business revenue scenarios of 5G network, and better help customers seize market opportunities in 5G era.
ZSmart d-BEP is the evolution of traditional ZSmart BOSS to support CSPs’ digital business with personalized customer interactions and centralized partner product management in an ecosystem model. With the cloud-native architecture design and a variety of capability centers for both telecom and enterprise customers, the solution enables CSPs towards their digital transformation journey.
The solution covers BSS, OSS, big data, and is designed for cloud deployment. It is based on PAAS components and IAAS platform. The back-end capability center includes customer center, customer order center, sales inventory center, consolidated product catalogue, service provisioning, PCRF, billing, charging, collection, settlement center, etc. APIs provided by capability centers can be exposed through API Gateway for channels and other systems to invoke, and the front-end channel includes POS, BPortal, Dealer Portal, eShop, Selfcare, etc. Empowered by Alibaba Cloud technologies, like cloud, big data analytics, the solution fuels the smart matching of Customer, Product, Channel and Time concepts, which means: The right Product will be oﬀered to the right Customer on the right Channel at the right Time.
Based on general distributed technology platform, ZSmart d-BEP introduces micro-service, high-performance distributed asynchronous message queue, distributed cache, distributed database components. In the solution, data and application are separated; application can be dynamically scale-out/in on demand. This ultimately achieves high data availability, stateless billing & charging, and extremely load data processing.
ZSmart d-BEP provides full-range APIs to realize uniﬁed service registration, ﬂexible API orchestration, and multiple protocols conversion. It brings CSPs with uniﬁed multi-channel service access, minimizes customization applications, and shortens the Time-To-Market for new business rollout. In addition, the solution provides consolidated product catalog which supports both telecom products and vertical industry products.
ZSmart d-BEP enables CSPs to facilitate the digital life for their customers. CSPs can deliver precise and personalized marketing campaigns with 360° customer insights analytics, engage and interact with them through omni-channels. The solution also allows CSPs to disseminate a wealth of assets including marketing trends, historical data and insights, and open data capabilities to third party partners, and helps CSPs onboard vertical industry product catalogue and provides digital services to customers in addition to traditional telecom products and services.
ZSmart d-BEP provide ZCM as a Cloud Management Platform Based on DevOps Concept to support development, operation and maintenance.
Capacity wise, CSPs can scale-in or scale-out with click-of-button in ZSmart ZCM; functionality wise, A/B testing feature allows CSPs to apply speciﬁc function/release to target segments, enables ﬁne-tuning of functions to cater custom preference. The solution realizes system health monitoring, automatic diagnosis and fault processing suggestions. Furthermore, it also provides rich visual multi-dimensional interfaces for comprehensive monitoring, to enable CSPs with comprehensive, end to end, intelligent operation and maintenance.
ZSmart d-BEP supports not only traditional telecom but also cross-industry businesses. With integration of Alibaba Cloud big data and AI capability, the solution oﬀers intelligent capabilities and features, such as chatbot-powered agent for customer service, AI-driven marketing, analytics-driven IoT business for various business scenarios, e.g. Smart Energy, vehicle, Life, and City.
ZSmart d-BEP provides capabilities to support 5G business, including:
Cloud Architecture, Capability Serviceability, Orchestratable, Configurable, Quick Response to New Requirements
Network Slice Management: Introducing new billing parameters to provide differentiated billing methods for 5G network slices (bandwidth, delay SLA, number of connections, traffic, time...)
2/3/4/5G network coexists with postpaid, full services convergence support; 4/5G convergence network operation and maintenance
Network slice flexible arrangement, real-time opening;Network slice life cycle management
Massive data collection and analysis, data-driven network operations and peacekeeping planning