Digital Channel Sales
Customers are rapidly shifting how they learn about and buy products and offerings. Business leaders understand the importance of effective selling, but they are faced with a rapidly changing environment around how customers engage and buy, as well as new competitors who are going into market in different ways. At the same time, the tools, data, and analytics that channel sales activities are becoming more sophisticated. It’s time to transform the go-to-market approach by taking these factors into consideration.
WhaleCloud DCS solution is endeavoring to deliver a frictionless, hyper-efficient & off-loaded intelligent service ecosystem, by providing automated, fast service architecture, cost-efficient integration solution.
Solution can support sales channel activities, processes, administrative responsibilities for organizations’ sales professionals and channel sales performance solution which can combine the channels and customers together to optimize the design and maintenance of their sales compensation plans, and satisfy use cases to prove its return on investment (ROI).
Solution supports a variety of OOTB front-end channels, including POS, BPortal, Selfcare, BCare, Mobile APP, Dealer Portal, etc., which can be flexibly combined to provide operators with appropriate front-end channel architecture.
Our Vision on Digital Transformation of Sales Channel is instead of business and function entrance, channels should be transformed to experience center for customer and refined operation center for CSP to boom revenue and maximize CSP’s ROI.
Onboard new channels quickly and get them productive fast
Whale Cloud DSC can shrink onboarding time and get channels selling for CSPs faster with an automated and streamlined workflow process that reduces errors and saves time. It gathers channels' personal information, runs background checks, credit checks and more in a step-by-step manner, and can add additional checks and balances to suit CSPs' specific needs.
Manage the most complex channel business relationships easily
It is a big challenge for CSPs to manage complex relationships over long periods of time, sometimes across multiple hierarchies. WhaleCloud DCS provides a consolidated view of the multiple roles and relationships within channels and organizations, allowing CSPs to easily manage external organization hierarchies. All relationships are effective dated, offering a historical, current, and future view so that CSPs can easily manage changes.
Whale Cloud DCS can manage both telco's organization and channel's organization and can keep multi dimension relationship between telcos and channels, such as the sales manager can view all of the channel's activities, and meanwhile the specific telcos regional manager can view all of the sales activities that happened in the specific region, and there will be some dedicated PIC for some key channels so that PIC can view all of the activities for the specific channel, and give some assistance.
Fully end-to-end inventory process to short the sales process to hours
Whale Cloud DCS solution can integrate all of the sales processes from request to approve, payment, delivery and confirming, which can make zero paperwork, but with proper information on the system. Generally when each action is taken, you can refer to all the previous node information except some finance related nodes (security case).
Huge and multi-dimension report to make the sales viewable
Powerful drillable dashboards give CSPs a pulse on performance and allow CSPs to act on data instantly. Easily understand how different products, services, and channels across geographies are performing over time, so CSPs can focus attention on the regions that need it the most. As the sales representatives or channels, they can view their own sales data with multi-dimension analysis and detail data. As the sales manager or top level, they can view all of the sales data with multi-dimension analysis.
Flexible sales performance management to encourage sales
To encourage the sales, CSPs should design better compensation plan, with proper event definition and typical events that can differentiate the locations and orgs, or Telco sales representatives and channels.
Sales targets are planned by top-level managers who are typically in charge of defining revenue goals across the company for the entire year. These targets are distributed to regional sales managers and further assigned across multiple time horizons and among sales representatives. WhaleCloud DCS can help CSPs to analyze history data with proper external data such as population data, and then calculate the target for each channel, and monitor the KPI with YTD data or MTD data on mobile phone to manage the sales performance.
Maximize cross-sell, up-sell opportunities and reduce customer churn
When customer information is scattered across CRM, Point of Sale machines, and multiple order entry systems, it is nearly impossible to understand customer demands. WhaleCloud DCS provides complete historical visibility of end customers, the products sold to them, and revenue per subscriber. CSPs can easily see what customers have purchased, making it easy to start cross-sell campaigns.
Grow revenue per subscriber by generating powerful reports that help CSPs identify cross-sell and up-sell opportunities across distribution channels. Identify customer churn trends across channels so CSPs can better understand the underlying problems and be proactive to increase customer stickiness.
Route Plan to keep good relationship and transform marketing initiative to execution
Channel site visits are a part of creating and keeping good relationships with channels. Solution supports planning a group of visits in a route, which is a collection of visits in a logical sequence and using routes to plan visits across a period of time. It also supports using the visiting information that has been defined for accounts to propose recurring visits. Route templates provides definition of sequence, timing, and defaults for routes that are used more than once.