中文
  • HOME
  • INSIGHTS
  • PORTFOLIO
  • CUSTOMERS
  • NEWS
  • ABOUT US
  • Home

    PORTFOLIO

    ZSmart Integrated Network Operation Center

    Overview

     

    With the rapid development of telecom services, it becomes more difficult for operators to realize efficient operation and maintenance on their more and more complicate networks. Operators are considering unified NOC to improve network maintenance, reduce OpEx, support operation decision and enhance service experience.

     

    Solution Description

     

    ZSmart iNOC is a solution of ZSmart OSS product suite, which can help to improve integrated network maintenance on the unified platform. ZSmart iNOC, including FM(Fault Management), IM(Inventory Management) , WFM(Work Force Management), and other enhanced packages such as PM(Performance Management) and OFM(Operation Flow Management), can be combined to accomplish centralized fault processing, network performance monitoring and analysis, operation scheduling, workforce dispatching and etc.







    Benefits

     

    Nowadays, the scale of telecommunication market has been further enlarged. The equipment operated in networks have become more and more complex, while lots of newly-introduced services result in more and more workload, and thus increasing the expenses on network management and maintenance of operators. It is imperative for operators to build a centralized operation center to monitor the whole network and solve the problem caused by the multi-service such as information silos, high OpEx, low efficiency and etc.

     

    Improve network quality and customer satisfaction

    • Alarm processing on time and accurately to ensure service quality
    • Root cause analysis and trouble diagnose reduce troubleshooting duration
    • Centralized processing method conducts high efficiency and reduce impact on customers
    • Active operation process to monitor the network performance on time and give the prevention process.

     

    Improve work efficiency and reduce labor cost

    • Reduce alarm amount up to 90% through compression, filtering and correlation
    • Discover resources automatically to reduce work load and error rate
    • Provide knowledge base and troubleshooting experience base for sharing to increase success rate of resolving problems
    • Dispatch work order to the right engineer, terminal, application and etc. according to workforce balance, work routing optimization and other factors via WFM and FOA.

     

    Support operation decision for network evolution and organization appraisal mechanism

    • Display and export reports for KPI of alarm, trouble, performance, labor cost and other concerns of the network, and also including the indicators in process.
    • Help to Build more proper organization according to the characteristic of telecom
    • Re-engineer the service process flow by eTOM and ITIL
    • Key indicators like KPI, SLA and etc. areset to guarantee the NOC in high efficient.
    Latest

    Whale Cloud and China Telecom Named as Finalists in TM Forum's Excellence Award

    READ MORE

    Whale Cloud joins GSMA: Drives industry collaboration and convergence

    READ MORE

    2019 Together Summit

    READ MORE