Empower Operation Revolution in Digital Era
Empower Operation Revolution in Digital Era
As the rapid development of new network technology, the telecom network is becoming more and more software-defined, which brings communication service providers (CSPs) much fiercer competition from not only the peers in telecom industry but also cross-industry players like internet giants. Also, in digital era, CSPs’ customer base and product portfolio are expanding from consumer, enterprise, to government and even other parties in various verticals. CSPs are generally proceeding transformation to introduce automation and improve customer experience in order to survive and thrive. To maximize revenue opportunities, Operation Supporting System (OSS) as the platform to master exoteric network and services capabilities, is obligated to keep up with the pace and even take the lead of digital transformation.
A comprehensive service catalogue provides an integrated view that unifies internal and external services like network service, platform service and digital service from within CSP capability or CSP ecosystems. New products and services with complex rules can be easily modeled and extended in the catalogue through configuration, which would greatly shorten the process of concept to market, simplify and standardized the fulfillment process, and enable CSPs to be competitive in the digital era.
Agile Service Innovation
ZSmart Digital OSS is designed based on Alibaba Group’s rich mid-end and flexible frontend approach, it decouples the solid product core from customization layer which balances the system stability and TTM requirement. The product core capabilities are exposed through standard APIs or BizSDK, which can be used to develop new business packages to support new services in a very short time, Also, with isolated services on the convergent solution, agile innovating new services to meet marketing requirement while ensuring existing service stability becomes a reality.
Customer Excellence by Operation Excellence
Better customer experience is more important than ever in this digital era, ZSmart Digital OSS provides consolidated platform which enables the introduction of convergent services, ensures a manageable and controllable service delivery, and accelerates service troubleshooting with proactive assurance. It realizes operation excellence which results in customer excellence with remarkable service journey.
Single Source of Truth
To leverage network investment and achieve the best ROI, full-lifecycle resource management is mandatory. ZSmart Digital OSS offers you the capability to manage full network visibility and the flexibility to make your own choices about strategies and changes. With a manageable, automated and centralized management platform, which serves as the “single source of truth”, CSPs can ensure every party is talking at the same channel with the same common information, which in return improves working efficiency and guarantees first time right service delivery.
The boundary between IT and CT is becoming vague, with the emerging of cloud services and network virtualization, lots of CSPs begin to build cloud platform, and taking the advantage of cloud + network services. ZSmart Digital OSS enables CSP to deliver these bundles and monetize service and resource on a unified platform, to realize cloud-network convergence in an efficiency way.
With the deployment of 5G and virtualized network, there will be co-existing of PNF, NFV, SDN and 5G in the near future. ZSmart Digital OSS powerful resource modeling platform supports to model physical resource and logical resource in the unified platform, to build horizontal cross-network topology and vertical cross-platform topology, for a simplified hybrid management and monitoring of all types of resources of CSP to make the best of assets and ensure the best service.
To reduce manual work and order fallout is the key of automation and efficiency improvement. To fasten service delivery, there are several aspects to look into. ZSmart Digital OSS supports to automate every step from resource allocation, to network and service platform activation, to field task dispatch, and also remote service diagnosis. As a result, ZSmart Digital OSS helps reduce order fallout which were previously caused by manual operation, improve first-time-right rate with abundant interface error tolerance policies, which provides a better experience as well as faster order to cash.
Field technician is the front-line of operation that faces customer directly, representing the professional manner of the. To enhance service journey and provide great customer experience, ZSmart Digital OSS offers field technician a one-stop support platform which is capable of scheduling back-end experts to collaborate via instant contact channels during working hours or 7*24 automatically answer field questions by operation robots via integration with backend systems, to ensure the smooth service delivery and troubleshooting.
Customer experience is important, not only during purchase, but also during service. The proactive customer care before customer registering a compliant during the service failure is essential to good customer relationship. ZSmart Digital OSS correlates customer-product-service and network resource, to realize impact analysis during network failure and customer trouble, providing the best customer experience in any exceptional scenarios.
AI Assisted Operation
Operation manpower is always insufficient in the virtualized network era, dynamically changing network operation and troubleshooting has become a huge challenge. To help CSP simplify complex network operation by making the best of the flood raw data generated in daily network and service operation, ZSmart Digital OSS adopts artificial intelligence and machine learning models to automate service validation, predict network quality, detect and prevent network outage, and also provide assistant for field operations.
Since mobility is no longer a value-added bonus but a necessity, ZSmart digital OSS provides powerful mobile-end application integrating rich practical functions from operational dashboard to task handling, which enables the whole operation team to work any time and anywhere.