POST Luxembourg MÖBIUS Project: A case study of a successful digital transformation
POST Luxembourg Group, the country’s leading employer with services in the postal, telecoms and finance sectors, was in compelling urge of a single and unified business support system (BSS) to grab the top spot in the hyper-competitive European telecom market. POST launched MÖBIUS project as its fundamental transformation through the entire organization. Whale Cloud was selected as the sole partner with the best-fit, PoC-proven, and future-readiness ZSmart BSS solution.
The company faced several challenges, many legacy platforms but no single customer database, no 360-degree customer view and no end-to-end processes. As a result, CSR and shop agents have to use multiple systems for any order of a customer. The company decided to make a change to modernize for digital transformation that is what started a fundamental change program called “MÖBIUS” inspired from the MÖBIUS strip.
POST Luxembourg is facing many problems due to weak and outdated IT systems. It was difficult to transform business processes to support the systems and the network itself.
The main goal is to decrease the time to market, increase the performance in the shop, and also cost reduction when launching a new product.
Whale Cloud has provided its industry-proven ZSmart BSS to converge all the businesses of POST and convert business insight into real value. With a new digital platform allows easy integration and flexible configuration, POST can realize business improvements, faster time-to-market and consistent customer experience. ZSmart BSS suite can enable POST to gain leadership in product development, customer experience, agile operation and revenue assurance whilst benefiting from new digital products and services, reduced costs and increased customers. It successfully meets the needs and supports all key processes of POST, and is future-proof for new technologies and businesses, e.g. 5G, IoT.
After the launch of the project, POST is satisfied with the results. POST increased the customer efficiency by 30%, the handling time was decreased by 60% and the time to market was reduced to 25%.
Whale Cloud will continue to help POST Luxembourg expands its ICT capabilities needed for business to improve professional communications and maximize the productivity, and to engaged in vertical industries for digital transformation.