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    PORTFOLIO

    Digital – Business Enablement Platform

    CSP customers can benefit from ZSmart d-BEP with ecosystem-centric business model, innovative-driven company culture, loosely-coupled capability centers and off-loaded cloud infrastructure to keep the transformation on the right track.

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    Enlightening 5G Success

    Featuring Alibaba’s technologies and Whale Cloud’s 20 years’ experience in the telco industry, Whale Cloud has developed a complete 5G operation map to guide and help CSPs towards a successful transformation journey.

    • 5G

      Whale Cloud offers 5G-ready solutions that enable service providers to optimize the full advantages of 5G network and achieve success in the connected world.

    Customer Satisfaction

    Customer satisfaction is the cornerstone to build solid customer relationship and long-term engagement. While excellent customer experience can be achieved through personlized and intelligent customer service, omni-channel contact, 360 degree customer insights, in association with Whale Cloud data mid-end and AI mid-end platforms.

    • Digital Channel

      Merge online and offline customer contact channels for both consumers and business customers.

    • Digital Experience

      Provide personalized, omni-channel and real-time customer experience with support of data analytics

    • Intelligent Service

      Leverage AI technology for marketing campaign, customer service and customer insights

    Operation Excellence

    Operational excellence is the foundation for any organizational transformation that unlocks full business value by gradually simplifying stacked structure silos to realize flexibility, understanding customers’ demands and driving internal efficiencies to meet those expectations. Our ZSmart Digital OSS consists of comprehensive OSS solutions to help customer operate their business more efficiently in different business scenarios. More details on ZSmart Digital OSS, please visit ZSmart Digital OSS.

    • NPD (Network Planning & Design)

      A tool to assure the data consistency from network planning design, network construction, to operation maintenance, strictly maintaining data accuracy from day one.

    • QRun (Quick Run)

      QRun solution aims to automate resource management and service delivery process to achieve Zero-touch fulfilment.

    • iNOC (Intelligent Network Operation Center)

      iNOC enables CSPs to manage network fault and performance for full network categories: fixed/IP, mobile, and virtualized networks.

    • dEEP (digital Enterprise Enablement Platform)

      dEEP solution orchestrates the hybrid network resources and launches new products; deliver fast respond to enterprise customer requirements .

    • ZSmart Digital OSS – 5G-Master

      5G-Master provides the best practices for 5G network planning, resource orchestration, network slice management, etc. It also provides the support and operation for ecosystem players.

    Technology Fusion

    Without digital technologies, the transformation won’t happen so rapidly and widely. Technology is the catalyst in driving the digital transformation to enhance customer experience, increase business efficiency and reduce operation cost. It is the foundation of successful business transformation.

    • Cloud Infrastructure

      Ensure the fast service to market and resource scalability by deploying enterprise applications on public/private/hybrid cloud

    • Unified Business Mid-end

      Congregate core business capabilities into centralized service center to reduce complexity and increase service orchestration flexibility

    • Unified Data Mid-end

      Provide universal data platform and digital assets management by collecting data across business lines to ensure enterprise-wide “One Data, One ID and One Service” strategy

    • Security

      Provide multi-layered security mechanism addressing infra, network, application and data

    Vertical Innovation

    CSPs need to boost the digital transformation beyond core telecom business to maximize the value of network connectivity, digital technologies and transformation practices, to move up the value chain and become platform provider and solution provider, eventually to explore more revenue streams.

    • Platform Economy

      Build enablement platform to support ecosystem partners in the era of IoT and digital economy, and innovate platform-based business models

      IOT
    • Digital Enterprise

      Collaborate with business customers and empower the digital transformation acrosss industries by orchestrating telecom capabilties, services and technologies

    • Digital Government

      Partner with governments to actively participate in the smart city business