Transform your business with leading payment technologies and services
Whale Cloud Achieves TM Forum
Gold Level Open API Conformance
Certification
WHALE CLOUD COLLABORATES WITH
LEADING TELECOM COMPANIES
to Build a Test Platform for TM Forum’s ODA
5G Master
The real agility of network operations
DIGITAL TRANSFORMATION CONSULTING SERVICE
Whale Cloud provides strategies, approaches, best practices, and experience for digital transformation guidance and realization.
Customer Experience Enabler
Boost customer growth and strengthen customer loyalty
Alipay+
Transform your business with leading payment technologies and services
Whale Cloud Achieves TM Forum
Gold Level Open API Conformance
Certification
WHALE CLOUD COLLABORATES WITH
LEADING TELECOM COMPANIES
to Build a Test Platform for TM Forum’s ODA
5G Master
The real agility of network operations
DIGITAL TRANSFORMATION CONSULTING SERVICE
Whale Cloud provides strategies, approaches, best practices, and experience for digital transformation guidance and realization.
Customer Experience Enabler
Boost customer growth and strengthen customer loyalty
Alipay+
Transform your business with leading payment technologies and services
BSS & OSS
The digital business enablement platform helps global CSPs for business innovation and efficient network operation, from customer engagement, product portfolio, revenue management, to network rollout, operation, etc.
Customer Experience Enabler
FastTrack for customer engagement & business innovation
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WhaleTalk
Making every communication count
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Consumer Lifestyle Platform
All you want is at your fingertips
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Digital Sales Channel Management
Dealer all-in-one
Learn More
QRun
Enable end-to-end fiber network rollout and service assurance
Learn More
Operation Flow ManagementTrial
Standardize and automate operation and maintenance processes
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Workforce ManagementTrial
Match and schedule field engineers with proper skills
Learn More
iNOC
Get insight into heterogeneous network management to simplify network operation.
Learn More
eDesign
Manage your network design with ease.
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Customer Relationship ManagementTrial
Build a platform where digital channels meet digital services
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Real-Time BillingTrial
Create a real-time, proactive and relevant billing experience
Learn More
Elastic Charging PlatformTrial
Unleash real-time and full-convergent charging capabilities
Learn More
Voucher Center
Manage the end-to-end lifecycle of recharge vouchers
Learn More
Connectivity Management Platform
Facilitate IoT connections and innovation
Learn More
Customer Experience Enabler
FastTrack for customer engagement & business innovation
Learn More
WhaleTalk
Making every communication count
Learn More
Consumer Lifestyle Platform
All you want is at your fingertips
Learn More
Digital Sales Channel Management
Dealer all-in-one
Learn More
QRun
Enable end-to-end fiber network rollout and service assurance
Learn More
Operation Flow ManagementTrial
Standardize and automate operation and maintenance processes
Learn More
Workforce ManagementTrial
Match and schedule field engineers with proper skills
Learn More
iNOC
Get insight into heterogeneous network management to simplify network operation.
Learn More
eDesign
Manage your network design with ease.
Learn More
Customer Relationship ManagementTrial
Build a platform where digital channels meet digital services
Learn More
Real-Time BillingTrial
Create a real-time, proactive and relevant billing experience
Learn More
Elastic Charging PlatformTrial
Unleash real-time and full-convergent charging capabilities
Learn More
Voucher Center
Manage the end-to-end lifecycle of recharge vouchers
Learn More
Connectivity Management Platform
Facilitate IoT connections and innovation
Learn More
Customer Experience Enabler
FastTrack for customer engagement & business innovation
Learn More
WhaleTalk
Making every communication count
Learn More
Consumer Lifestyle Platform
Digital Sales Channel Management
QRun
Operation Flow Management
Trial
Workforce Management
Trial
iNOC
eDesign
Customer Relationship Management
Trial
Real-Time Billing
Trial
Elastic Charging Platform
Trial
Voucher Center
Connectivity Management Platform
Customer Experience Enabler
WhaleTalk
Data Mid-EndTrial
Unified data capability center to unleash the value of data
Learn More
Multi-Channel Campaign Management
Manage personalized campaign via multiple channels
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Stat ToolTrial
Analyze daily business and operations with data insights
Learn More
Credit Scoring
Enable accurate credit and risk management
Learn More
Data Mid-EndTrial
Unified data capability center to unleash the value of data
Learn More
Multi-Channel Campaign Management
Manage personalized campaign via multiple channels
Learn More
Stat ToolTrial
Analyze daily business and operations with data insights
Learn More
Credit Scoring
Enable accurate credit and risk management
Learn More
Data Mid-EndTrial
Unified data capability center to unleash the value of data
Learn More
DATA INTELLIGENCE
With the leading data analytics and AI technologies integrated, Whale Cloud provides open capabilities from Data Intelligence Platform to
support multi-industry application requirements for data analytics, insights, presentation purposes.
DATA INTELLIGENCE
With the leading data analytics and AI technologies integrated, Whale Cloud provides open capabilities from Data Intelligence Platform to
support multi-industry application requirements for data analytics, insights, presentation purposes.
Multi-Channel Campaign Management
Stat Tool
Trial
Credit Scoring
Data Mid-End
Trial
5G MASTER
Whale Cloud provides the best practices for 5G network planning, resource orchestration (edge-network-cloud resources), network slice management, etc. We also provide the support and operation for ecosystem players, including marketplace operation, business partner onboarding, and 5G business monetization, with the objective of maximizing the value of customers, sales channels and vertical industry partners.
5G Message
One-stop service experience with multi-media formats
Learn More
5G Monetization
Realize full monetization potential of 5G
Learn More
5G Operation
The real agility of network operations
Learn More
5G Message
One-stop service experience with multi-media formats
Learn More
5G Monetization
Realize full monetization potential of 5G
Learn More
5G Operation
The real agility of network operations
Learn More
5G Message
One-stop service experience with multi-media formats
Learn More
5G MASTER
Whale Cloud provides the best practices for 5G network planning, resource orchestration (edge-network-cloud resources), network slice management, etc. We also provide the support and operation for ecosystem players, including marketplace operation, business partner onboarding, and 5G business monetization, with the objective of maximizing the value of customers, sales channels and vertical industry partners.
5G Monetization
5G Operation
5G Message
ECOMMERCE
eCommerce is for small and large businesses that want a flexible, secured, highly scalable, and low-cost solution for online sales and retailing. It can realize omni-channel shopping experience across channels with 24/7 customer service, also improve revenues with enriched product portfolio and multiple sales channels.
Premium SelectionComing Soon
Provide eCommerce supply chain and logistics
Learn More
eCommerce Platform
An end-to-end eCommerce solution for quick go-to-market
Learn More
Gaming Solutions
Establish CSP gaming ecology
Learn More
Premium SelectionComing Soon
Provide eCommerce supply chain and logistics
Learn More
eCommerce Platform
An end-to-end eCommerce solution for quick go-to-market
Learn More
Gaming Solutions
Establish CSP gaming ecology
Learn More
Premium SelectionComing Soon
Provide eCommerce supply chain and logistics
Learn More
ECOMMERCE
eCommerce is for small and large businesses that want a flexible, secured, highly scalable, and low-cost solution for online sales and retailing. It can realize omni-channel shopping experience across channels with 24/7 customer service, also improve revenues with enriched product portfolio and multiple sales channels.
eCommerce Platform
Gaming Solutions
Premium Selection
Coming Soon
CLOUD
Whale Cloud with its deep alliance with Alibaba Cloud, has collectively launched Cloud Business Enabler Suite to serve customers who are willing to launch their-own cloud business.
Financial Cloud
Build a next generation financial architecture
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cDAS
A high performance, high availability, easy maintenance relational database
Learn More
Cloud BSSTrial
Multi-cloud setup with single management
Learn More
Apsara Stack
Full-Stack private cloud solution
Learn More
Financial Cloud
Build a next generation financial architecture
Learn More
cDAS
A high performance, high availability, easy maintenance relational database
Learn More
Cloud BSSTrial
Multi-cloud setup with single management
Learn More
Apsara Stack
Full-Stack private cloud solution
Learn More
Financial Cloud
Build a next generation financial architecture
Learn More
cDAS
A high performance, high availability, easy maintenance relational database
Learn More
Cloud BSS
Trial
Apsara Stack
Financial Cloud
cDAS
FINANCE
Whale Cloud partners with Ant Financial, which is the world’s largest payment and lifestyle platform provider within Alibaba Group, to help banking, insurance and startup companies to innovate, modernize, and transform their businesses with leading finance technologies and services.
Alipay+
Transform your business with leading payment technologies and services
Learn More
Core Banking
Enable Banks to provide full range of digital banking services
Learn More
Internet Banking
Benefit from convenient and secure 24x7 online banking services
Learn More
Alipay+
Core Banking
Internet Banking
SMART CITY
Utilizing big data, AI, and IoT technologies, Whale Cloud develops industry application for industry scenario to realize the convergence of people, things, and cloud in a digital world.
Connected Vehicle Solution
Gather, process, analyze and act on vehicle data
Learn More
City Brain
Empower cities to think with data-driven governance
Learn More
Connected Vehicle Solution
City Brain
CONSULTING SERVICES
Digital transformation has become a necessity for service providers, dirven by the requirements from customers, operations and market. It is time to modernize the leagcy IT platform and out-dated business processes with new thinking.
Digital Telco Maturity Evaluation
Mind the gap in your business vision, identify strengths & weaknesses and digital capabilities to realize the transformation
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Business Process Optimization
Analyze the as-is business process of your B/OSS domain and maximize the efficiency and effectiveness with a tailored BPO solution
Learn More
Telco Transformation Roadmap Formulation
Define your actionable transformation roadmap in line with the digital blueprint and reach business goals
Learn More
CONSULTING SERVICES
Digital transformation has become a necessity for service providers, dirven by the requirements from customers, operations and market. It is time to modernize the leagcy IT platform and out-dated business processes with new thinking.
Digital Telco Maturity Evaluation
Business Process Optimization
Telco Transformation Roadmap Formulation
Technology Innovation
New technologies are accelerating innovation faster than ever before. Whale Cloud takes technology as a foundation to disrupt new markets across industries.
Digital Technology Platform
Harness IT productivity and innovation to empower your digital transformation
Learn More
Technology Innovation
New technologies are accelerating innovation faster than ever before. Whale Cloud takes technology as a foundation to disrupt new markets across industries.
Digital Technology Platform
LEARN HOW OUR CUSTOMERS SUCCEED
Whale Cloud supports U Mobile to transform into a truly digital telco, one that is agile and ready to facilitate next generation of services that will be enabled by 5G technology with Whale Cloud’s next generation IT Business Support Systems solution (ZSmart D-BEP).
deliver true omni-channel customer journey
Bring diversified and innovative offering, service bundle to market
Speed up the time to market
Support business operation in viable partner ecosystem
One single solution suite from one vendor
Digital BSS, ECP, RTB
Whale Cloud rolled out cloud services based on Alibaba Cloud solution: Apsara cloud, by providing end-to-end services including consulting, design, build, implementation and maintenance services for Zain KSA.
Providing private cloud solution initially but switch to public cloud in Saudi Arabia
Easy to launch digital services with IoT support
Zain 5G business support
Apsara Cloud
Whale Cloud supports Ncell’s transformation with ZSmart D-BEP solution and Alibaba private cloud solution, i.e. Apsara cloud to improve customer satisfaction and reduce operation costs.
A private cloud platform serving as the digital foundation
Reduction of operational costs
Growth in revenue
Improvement in customer base
Digital BSS, MCCM, RA, xDR Exchange, Apsara Cloud
Whale Cloud and Smartfren have become strategic partners for over a decade since 2010. Whale Cloud has made great contributions to Smartfren business development and customer growth.
Customer base tripled from 6 million to 18 million in one year only
100 million subscribers capacity is planned for 2020
ARPU is increased from $3 to around $5
Superior customer satisfaction
Churn rate decreased from 2.3% to 0.8%
Operation engineers have lowered down to more than 50%
Digital BSS, Digital OSS, MCCM
Whale Cloud renewed KPN’s outdated OSS landscape with ZSmart Digital OSS solution. This movement has greatly improved the operational efficiency by decommissioning over 60 scattered applications with a single ZSmart OSS platform.
NPS raised by 20 points
Broadband Net added 1500 per week
Quad-play package subscribers increased to 75%
The first time right rate increased to 99%
Call ratios reduced by 12.5%
Service tickets reduced by 50%
Dropout reduced by 50%
IT run cost reduced by 50%
Digital OSS
Whale Cloud helped China Mobile build an intelligent mid-end platform that supports agile, intelligent, and integrated development of front-end application, and also opens IT capabilities to internal & external partners to empower enterprise customer intelligent operation.
A cloud-native and mid-end architecture increased business agility
China Telecom partnered with Whale Cloud to embark on a BSS 3.0 transformation program and enable the IT modernization and eventually to realize intelligent operation.
Decommissioned 62 applications to streamline operations
Integrated capabilities into over 1,000 third-party applications
TTM reduced from two months to three days
Product catalog loading time reduced by 75%
Provisioning time cut from 30 minutes to 8 minutes
Real-time marketing campaigns
Alarm diagnosis time reduced from 30 minutes to 5 minutes
CDR and credit control processing capacities have increased ten-fold.
Digital BSS, Digital OSS
Since 2016, Whale Cloud has helped POST Luxembourg complete the IT modernization (BSS, OSS) with D-BEP solution and embrace an innovative cloud infrastructure with Apsara Cloud platform.
Customer service efficiency increase by 30%
The business handling time decrease by 60%
The time to market reduced to 25%
Support Post Luxemburg business expand to vertical industries (Utility, Healthcare and Transportation)
Digital BSS, Digital OSS, Apsara Cloud
Whale Cloud built a centralized data-sharing platform for China Unicom, enabling the operator to share and trade data with enterprise customers to allow them to develop and augment services.
Rooted in a ‘One Data, One ID, One Service’ strategy
Powered by Blockchain
Unified data across 31 subsidiaries
Attracted over 1,000 enterprise customers from over 20 industries to use the platform
Saved around $22 million in IT investment
Reduced the time to deliver new data-driven services by 80%
Over 25 open APIs
Data Monetization
Whale Cloud supports U Mobile to transform into a truly digital telco, one that is agile and ready to facilitate next generation of services that will be enabled by 5G technology with Whale Cloud’s next generation IT Business Support Systems solution (ZSmart D-BEP).
deliver true omni-channel customer journey
Bring diversified and innovative offering, service bundle to market
Speed up the time to market
Support business operation in viable partner ecosystem
One single solution suite from one vendor
Digital BSS, ECP, RTB
Whale Cloud rolled out cloud services based on Alibaba Cloud solution: Apsara cloud, by providing end-to-end services including consulting, design, build, implementation and maintenance services for Zain KSA.
Providing private cloud solution initially but switch to public cloud in Saudi Arabia
Easy to launch digital services with IoT support
Zain 5G business support
Apsara Cloud
Whale Cloud supports Ncell’s transformation with ZSmart D-BEP solution and Alibaba private cloud solution, i.e. Apsara cloud to improve customer satisfaction and reduce operation costs.
A private cloud platform serving as the digital foundation
Reduction of operational costs
Growth in revenue
Improvement in customer base
Digital BSS, MCCM, RA, xDR Exchange, Apsara Cloud
Whale Cloud and Smartfren have become strategic partners for over a decade since 2010. Whale Cloud has made great contributions to Smartfren business development and customer growth.
Customer base tripled from 6 million to 18 million in one year only
100 million subscribers capacity is planned for 2020
ARPU is increased from $3 to around $5
Superior customer satisfaction
Churn rate decreased from 2.3% to 0.8%
Operation engineers have lowered down to more than 50%
Digital BSS, Digital OSS, MCCM
Whale Cloud renewed KPN’s outdated OSS landscape with ZSmart Digital OSS solution. This movement has greatly improved the operational efficiency by decommissioning over 60 scattered applications with a single ZSmart OSS platform.
NPS raised by 20 points
Broadband Net added 1500 per week
Quad-play package subscribers increased to 75%
The first time right rate increased to 99%
Call ratios reduced by 12.5%
Service tickets reduced by 50%
Dropout reduced by 50%
IT run cost reduced by 50%
Digital OSS
Whale Cloud helped China Mobile build an intelligent mid-end platform that supports agile, intelligent, and integrated development of front-end application, and also opens IT capabilities to internal & external partners to empower enterprise customer intelligent operation.
A cloud-native and mid-end architecture increased business agility
China Telecom partnered with Whale Cloud to embark on a BSS 3.0 transformation program and enable the IT modernization and eventually to realize intelligent operation.
Decommissioned 62 applications to streamline operations
Integrated capabilities into over 1,000 third-party applications
TTM reduced from two months to three days
Product catalog loading time reduced by 75%
Provisioning time cut from 30 minutes to 8 minutes
Real-time marketing campaigns
Alarm diagnosis time reduced from 30 minutes to 5 minutes
CDR and credit control processing capacities have increased ten-fold.
Digital BSS, Digital OSS
Since 2016, Whale Cloud has helped POST Luxembourg complete the IT modernization (BSS, OSS) with D-BEP solution and embrace an innovative cloud infrastructure with Apsara Cloud platform.
Customer service efficiency increase by 30%
The business handling time decrease by 60%
The time to market reduced to 25%
Support Post Luxemburg business expand to vertical industries (Utility, Healthcare and Transportation)
Digital BSS, Digital OSS, Apsara Cloud
Whale Cloud built a centralized data-sharing platform for China Unicom, enabling the operator to share and trade data with enterprise customers to allow them to develop and augment services.
Rooted in a ‘One Data, One ID, One Service’ strategy
Powered by Blockchain
Unified data across 31 subsidiaries
Attracted over 1,000 enterprise customers from over 20 industries to use the platform
Saved around $22 million in IT investment
Reduced the time to deliver new data-driven services by 80%
Over 25 open APIs
Data Monetization
Whale Cloud supports U Mobile to transform into a truly digital telco, one that is agile and ready to facilitate next generation of services that will be enabled by 5G technology with Whale Cloud’s next generation IT Business Support Systems solution (ZSmart D-BEP).
deliver true omni-channel customer journey
Bring diversified and innovative offering, service bundle to market
Speed up the time to market
Support business operation in viable partner ecosystem