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    PORTFOLIO

    BUSINESS INNOVATION SUITE

     

    DIGITAL CRM

     

    Digital CRM is a holistic solution with omni-channel capability for sales & marketing and service designed to create behavioral and cognitive experiences along customer journey. By Leveraging AI and Big Data technology, Digital CRM realizes real-time and proactive customer engagement for consistent and personalized customer experience, to reduce churn rate and enhance customer loyalty.

    • A complete and intuitive 360-degree view of customers
    • Omni-channel and unified customer experience
    • Intelligent technology enabled service
    • Zero touch partner onboarding

     

    ECP

     

    ECP (Elastic Charging Platform) is an event-driven charging system provides powerful charging capability to enable true real-time rating, charging and credit control, and on-demand services.

    • Powerful tariff management
    • Full convergence
    • Scalable business model
    • Real-time and event-driven charging for any type of services
    • High fault tolerance and self-diagnostic for operation efficiency

     

    RTB

     

    RTB (Real-time Billing) system allows the process of large volume of bill data in real time and provides customers with real-time consumption information and full view of bills, leading to enhanced customer satisfaction and business efficiency.

    • Real-time billing
    • Multi-dimensional convergence
    • Visualized billing flow through GUI
    • Powerful billing audit
    • Full automation for reduction in OPEX and CAPEX

     

    DSCM

     

    DSCM (Digital Sales Channel Management) strengthens the sales channel lifecycle management to centralize sales channel management, boost dealership performance and improve productivity.

    • Fully integrated and configurable
    • Centralized sales channel lifecycle management
    • Simple and streamlined business process
    • Smart dealer operation
    • Mobile First strategy to make sales activity much easier

     

    Enterprise Business Enablement

     

    Enterprise Business Enablement is a consolidated platform with a complete set of functional components and business packages to help CSPs automate sales processes, maximize business efficiency and agility and become more competitive in the B2B market.

    Imbedding Standard Operating Process (SOP) and featuring centralized product catalog, one bill for all lines of businesses and self-service capabilities, Enterprise Business Enablement helps streamline and automate processes and generate revenue with sales management, advanced opportunity management, quotation & order management and partner management. It supports end-to-end service delivery from order to activation for complex hybrid services to accelerate time to market.

    • High performance sales management with real-time data visibility
    • Faster deployment and cost reduction with OOTB business process
    • Excellent customer experience management for business customers
    • Improved business efficiency and productivity with centralized enterprise product catalog
    • End-to-end and automated order fulfillment process

     

    CPC

     

    CPC (Consolidated Product Catalog) provides product lifecycle management application and all the functionalities to manage every single resource, service, product and offer in a centralized way. The CPC helps CSPs to design, collaborate, organize, and manage products from a single point to increase the velocity of the launch of new services, reduce cost and improve service quality.

    • Truly centralized, convergent, and service-agnostic
    • Simplified and modern drag-and-drop UI
    • Improved quality of PLM
    • A rapid TTM for new, innovative products and services

     

    eCare

     

    eCare is a mobile application for telecom customer self-service. It can help communication service provider (CSP) connect with end users by providing always-on online services, promote new offerings through mobile channels with rapid customer feedback and massive customer touch, reduce the customer agents with automated business processes. It also improves customer experience by avoiding offline queue and hotline service waiting, enables customers to manage the account and offering in real time, and complete most of service requests at the fingertips.

    • Dominant mobile OS support for both iOS and Android devices
    • Comprehensive services at fingertips and bonus points redemption in marketplace
    • Service personalization and DIY for customer actual business needs
    • Omni-channel experience with shopping cart functions to merge online and offline services
    • Membership mechanism with ecosystem partners to build bundled offers and services