BUSINESS INNOVATION SUITE
Digital CRM is a holistic solution with omni-channel capability for sales & marketing and service designed to create behavioral and cognitive experiences along customer journey. By Leveraging AI and Big Data technology, Digital CRM realizes real-time and proactive customer engagement for consistent and personalized customer experience, to reduce churn rate and enhance customer loyalty.
ECP (Elastic Charging Platform) is an event-driven charging system provides powerful charging capability to enable true real-time rating, charging and credit control, and on-demand services.
RTB (Real-time Billing) system allows the process of large volume of bill data in real time and provides customers with real-time consumption information and full view of bills, leading to enhanced customer satisfaction and business efficiency.
DSCM (Digital Sales Channel Management) strengthens the sales channel lifecycle management to centralize sales channel management, boost dealership performance and improve productivity.
Enterprise Business Enablement
Enterprise Business Enablement is a consolidated platform with a complete set of functional components and business packages to help CSPs automate sales processes, maximize business efficiency and agility and become more competitive in the B2B market.
Imbedding Standard Operating Process (SOP) and featuring centralized product catalog, one bill for all lines of businesses and self-service capabilities, Enterprise Business Enablement helps streamline and automate processes and generate revenue with sales management, advanced opportunity management, quotation & order management and partner management. It supports end-to-end service delivery from order to activation for complex hybrid services to accelerate time to market.
CPC (Consolidated Product Catalog) provides product lifecycle management application and all the functionalities to manage every single resource, service, product and offer in a centralized way. The CPC helps CSPs to design, collaborate, organize, and manage products from a single point to increase the velocity of the launch of new services, reduce cost and improve service quality.
eCare is a mobile application for telecom customer self-service. It can help communication service provider (CSP) connect with end users by providing always-on online services, promote new offerings through mobile channels with rapid customer feedback and massive customer touch, reduce the customer agents with automated business processes. It also improves customer experience by avoiding offline queue and hotline service waiting, enables customers to manage the account and offering in real time, and complete most of service requests at the fingertips.