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    PORTFOLIO

    DATA INTELLIGENCE SUITE

     

    MCCM

     

    MCCM (Multi-Channel Campaign Management) provides end-to-end campaign experience covering customer lifecycle and multi-channels to satisfy personalized customer requirements, which can significantly enhance enterprises (e.g. Telecom, Banking, etc.) marketing competitiveness and design personalized marketing campaign as per differentiated customer requirements.

    • Industry-proven best practice campaign library
    • Real-time detection and reply
    • Graphical campaign flow design to improve operation efficiency
    • Support multi-wave campaign to enhance campaign successful rate and campaign ROI
    • Distributive stream computing technology with high performance and large throughput
    • Next Best Action Marketing based on autonomous intelligence capability

     

    Whale Talk

     

    Whale Talk brings chatbot technology into customer service domain, delivers remarkable customer experience with omni-channel contact (voice, IM, social media, email, apps) via unified AI engine to help CSPs enrich interaction with customers, improve work efficiency of human agents and customer service quality.

    • Omni-channel contact via unified database
    • Machine learning for perpetual innovation
    • Real-time decision making powered by AI technology

     

    CVM

     

    CVM (Customer Value Management) can help CSPs explore customer value through big data analytics technology. It can be integrated as part of marketing campaign solution, like MCCM. CVM can group different customers based on data analysis result, and provide personalized interaction and marketing strategies accordingly, to create and sustain customer satisfaction, loyalty with support of precise customer profiling .

    • Out of the box customer segmentation empowered by Machine Learning
    • Rich and proven marketing operation experience collected from projects
    • Closed-loop customer insight , action, and evaluation

     

    DWH

     

    DWH (Data Warehouse) is a fast, fully managed, and cost-effective data warehouse that liberates analytics pipeline from the limitations of a traditional data warehouse and Hadoop system working in silos, to enable CSPs to get insights faster and more streamlined.

    • Pre-defined KPI library and reports
    • User customizability with zero-coding
    • Powerful self-analysis platform
    • Mobile device support
    • Data integration and consulting service

     

    RA & FMS

     

    RA & FMS (Revenue Assurance & Fraud Management System) addresses the challenges of various attack vectors, from malware to (malicious) bots, and from use of stolen payment instruments to account takeover. It helps CSPs to reduce the fraud rates, keep away from fraudulence, and keep revenue from losses.

    • Identify leakages and build control over the entire value chain to maximize company profitability
    • Distributed data audit architecture to improve the efficiency of revenue leakage analysis
    • Supporting blacklist, whitelist and hotlist
    • Massive, high-value, rapid data processing based on AI technology

     

    Metrics-V

     

    Intelligent CentralView carries out a comprehensive and accurate assessment for CSPs digital capabilities from multiple dimensions,to start their digital transformation in a quick and cost-efficient way. It also provides corresponding digital transformation suggestions to help operators grasp the current development status and future development trends.

    • Holistic assessment across the whole organization base on the mature evaluation model and comprehensive database.
    • Industry benchmark for CSPs to gauge where they stand against the competition and identify potential weaknesses and areas of improvement.