DATA INTELLIGENCE SUITE
MCCM (Multi-Channel Campaign Management) provides end-to-end campaign experience covering customer lifecycle and multi-channels to satisfy personalized customer requirements, which can significantly enhance enterprises (e.g. Telecom, Banking, etc.) marketing competitiveness and design personalized marketing campaign as per differentiated customer requirements.
Whale Talk brings chatbot technology into customer service domain, delivers remarkable customer experience with omni-channel contact (voice, IM, social media, email, apps) via unified AI engine to help CSPs enrich interaction with customers, improve work efficiency of human agents and customer service quality.
CVM (Customer Value Management) can help CSPs explore customer value through big data analytics technology. It can be integrated as part of marketing campaign solution, like MCCM. CVM can group different customers based on data analysis result, and provide personalized interaction and marketing strategies accordingly, to create and sustain customer satisfaction, loyalty with support of precise customer profiling .
DWH (Data Warehouse) is a fast, fully managed, and cost-effective data warehouse that liberates analytics pipeline from the limitations of a traditional data warehouse and Hadoop system working in silos, to enable CSPs to get insights faster and more streamlined.
RA & FMS
RA & FMS (Revenue Assurance & Fraud Management System) addresses the challenges of various attack vectors, from malware to (malicious) bots, and from use of stolen payment instruments to account takeover. It helps CSPs to reduce the fraud rates, keep away from fraudulence, and keep revenue from losses.
Intelligent CentralView carries out a comprehensive and accurate assessment for CSPs digital capabilities from multiple dimensions，to start their digital transformation in a quick and cost-efficient way. It also provides corresponding digital transformation suggestions to help operators grasp the current development status and future development trends.