True Corporation Public Company Limited (TRUE) is a communications conglomerate in Thailand. The company categorizes the business into three core segments: TrueVisions provides cable TV services, TrueOnline provides internet services, and TrueMove H is one of the largest mobile operators in Thailand. The company offers public telephone, Internet, mobile phone and fixed-line, and pay television services; and broadband Internet, Wi-Fi, and television and digital platforms.
TRUE’s legacy OSS/BSS systems were weak and slow, which affected the market development. It was imperative for TRUE to upgrade their entire operational and business support systems (OSS/BSS) to provide agile service, flexible operation support solution for better customer experiences. Moreover, the outdated IN charging system had become a large obstacle to taking advantage of the operator’s integrated network and powerful 3G and Wi-Fi services.
ZSmart OCS Solution
TrueMove leverages ZSmart OCS (online charging system) as the operation support platform to integrate charging of its mobile, fixed-line, Wi-Fi, and broadband services, which allows the operator to provide comprehensive service packages for subscribers. These personalized packages precisely meet the diversified requirements of subscribers and increase their adhesiveness.
ZSmart OSS QRun Solution
In July 2015, True invited in Whale Cloud to build its OSS system and deploy ZSmart QRun solution to improve True’s network operation efficiency.