A Digital Telco Maturity Map
Assessing service provider progress on the digital transformation journey
Digital transformation has become a necessity for service providers, driven in no small measure by the market impact of internet content providers (ICPs) and web-scale players. Service providers are under intense pressure to transform their IT platforms and operations.
Service providers are pursuing digital transformation, driven by the need to reduce operational cost, improve operational efficiency, increase revenue, and enable innovation. To do this, they are leveraging a wide range of digital technologies that support the improved customer experience, diversify revenue streams through vertical innovation, deliver operational excellence, and support all of these through a unified technology framework.
The white paper sets out the driving factors for digital transformation. It explores which key areas of technology are targeted by service providers and identifies the challenges arisen in implementing new technologies across multiple domains. Service providers are lagging in many of the areas that revolve around intelligent operations including implementing big data platforms, making use of artificial intelligence (AI), adoption of network operations automation, DevOps, and intelligent contact center and dealer management. Service providers need to exploit technologies such as big data and AI/machine learning (ML), not just to deliver agility and automation but also to ensure a fully connected approach to their overall digital transformation. In addition, the white paper furthers provides key guidelines and a roadmap for effective digital transformation.
The white paper presents a comprehensive: