Assessing Digital Telco Maturity Levels
Kris Szaniawski, Practice Leader, Telecoms Operations and IT, Omdia
Steven Cho, Chief Digital Consultant, Whale Cloud
Digital transformation has become a necessity for service providers, driven by the market impact of internet content providers (ICPs) and web-scale players. Service providers are pursuing digital transformation, driven by the need to reduce operational cost, improve operational efficiency, increase revenue, and enable innovation. To do this they are leveraging a wide range of digital technologies that support improved customer experience, diversify revenue streams through vertical innovation, deliver operational excellence, and support all of these through a unified technology framework. Implementing such a long list of technology changes across multiple domains will be challenging, but it is essential if service providers are to keep up with their fast-moving digital and web-scale peers.
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